Happy to share this work that was just published as part of IEEEVR 2019. Here is the abstract:

We interviewed VR users (n=25) about their experiences with harassment, abuse, and discomfort in social VR. We find that users’ definitions of ‘online harassment’ are subjective and highly personal, making it difficult to govern social spaces at the platform or application level. We also find that embodiment and presence make harassment feel more intense. Finally, we find that shared norms for appropriate behavior in social VR are still emergent, and that users distinguish between newcomers who unknowingly violate expectations for appropriateness and those users who aim to cause intentional harm.